Shipping & Delivery Policy

Last updated: 20 July 2026

This Shipping Policy applies to all orders placed with Ycrafts Return Gifts Store for personalized photo frames, acrylic keychains, fridge magnets, and related custom return gifts. By placing an order through our website, you agree to the processing, transit, and delivery terms outlined below.

1. Where We Ship

We currently ship across India to all destinations made available at checkout through our registered courier partners (including Blue Dart, Delhivery, DTDC, and India Post).

International delivery may be offered for selected locations at checkout. A destination appearing in the address form does not guarantee serviceability; we will contact you immediately if a courier cannot serve your specific pincode or address.

2. Customization, Processing Time & Order Cut-Off

Because our products are custom-made and personalized just for you, orders require a dedicated manufacturing and processing period before dispatch.

• Standard Processing Time: 3 to 7 business days after successful payment and receipt of complete, usable high-resolution photos, text, and design instructions.

• Operating Business Days: Monday through Saturday, excluding public holidays.

• Daily Order Cut-Off Time: Our daily order cut-off time is 2:00 PM IST. Orders placed, paid, and supplied with complete customization details before 2:00 PM on a business day will begin processing the same day. Orders placed after 2:00 PM, or on Sundays and public holidays, will begin processing on the next business day.

• Design Previews: If a digital design preview is requested or required, processing time begins only after we receive your formal design approval. Complex, bulk, high-volume, or special-material orders may take longer, and we will share an updated timeline where practical.

3. Shipping Methods, Transit Times & Flat-Rate Cost

We charge a transparent,  6% of total amount for shipping on all products across India, regardless of the order weight or quantity.

Delivery timelines begin after your personalized item has completed its required customization and processing time. Once dispatched from our manufacturing facility in Salem, Tamil Nadu, estimated timelines are as follows:

Standard Domestic Shipping

• Manufacturing / Processing Time: 3 to 7 Business Days

• Estimated Courier Transit Time: 3 to 5 Business Days

• Total Estimated Delivery Time: 6 to 12 Business Days

• Shipping Fee: Flat Rate ₹100

Expedited / Priority Shipping (Where available)

• Manufacturing / Processing Time: 2 to 3 Business Days

• Estimated Courier Transit Time: 1 to 3 Business Days

• Total Estimated Delivery Time: 3 to 6 Business Days

• Shipping Fee: Flat Rate ₹100 (or express checkout rate)

Note: Delivery estimates shown at checkout or shared by Ycrafts are reliable estimates, not guaranteed dates. Weekends, public holidays, severe weather, regional festivals, transport disruptions, or customs clearance for international orders may occasionally cause minor courier delays beyond our reasonable control.

4. Shipping Charges, Taxes, and Duties

• Domestic Orders: A flat-rate shipping charge of 6% of total amount is applied at checkout for all orders within India. All product prices and checkout amounts are displayed in INR unless otherwise stated.

• International Orders: For international deliveries, the recipient is responsible for any customs duties, import taxes, brokerage fees, or local customs levies unless checkout expressly states that they are included.

5. Address and Contact Details

You are responsible for providing a complete and accurate name, phone number, postal code (pincode), and physical delivery address at checkout.

• Contact us immediately at admin@ycrafts.in or +91 7010813231 if an address needs correction.

• Once an order has been dispatched from our facility, an address change or re-routing may not be possible. Additional courier charges for re-routing or re-shipping an order due to an incorrect address will apply.

6. Tracking and Delivery

Where tracking is available, your courier tracking link and consignment details will be sent via email, SMS, WhatsApp, or customer account update as soon as the package is handed over to the courier.

Please allow up to 24 hours after dispatch for courier scans to update on their live tracking portal. Deliveries may be accepted by a person available at the address, building security, reception, or another authorized family member, subject to courier practice.

7. Cash on Delivery (COD)

Cash on Delivery (COD) may be offered for eligible products and pincodes. Availability can change based on order value, serviceability, prior delivery history, or courier support. Because our items are custom manufactured, we reserve the right to request mandatory order confirmation via phone or WhatsApp before producing a custom Cash on Delivery item.

8. Damaged, Missing, or Incorrect Shipments

Please inspect your package promptly upon arrival. Report any visible transit damage, missing items, or incorrect items within 48 hours of delivery by emailing admin@ycrafts.in.

Your email must include:

• Your order number.

• Clear photographs of the damaged product and the outer packaging.

• An unboxing video (strongly recommended for custom acrylic and MDF goods).

Please retain all outer packaging and damaged goods while we review your claim. Approved remedies are handled swiftly under our official Refund Policy.

9. Delayed or Lost Packages

If your tracking link has not updated for an unusual period, or if the package is more than 7 business days beyond the latest delivery estimate provided to you, please contact us immediately. We will raise an urgent investigation with the courier partner. A formal courier investigation is required before we can replace or issue a refund for an order deemed lost in transit.

10. Partial Shipments and Failed Delivery

Items in a multiple-product order may occasionally be dispatched separately to ensure safety. Couriers typically make up to 2 or 3 delivery attempts.

If an order is returned to us because the address provided was incorrect, the recipient was unavailable after multiple attempts, delivery was refused, or required international duties were unpaid, re-shipping charges of ₹100 will apply to send the package again. Personalized and custom-made products returned to us as undeliverable are not automatically refundable.

11. Contact Information

If you have any questions regarding your shipment, need tracking assistance, or require urgent processing for a special event, please reach out to us:

• Email: admin@ycrafts.in

• Phone / WhatsApp: +91 7010813231

• Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

• Business Address: No.12, Underground Shop in Sundaram Towers, LIC Colony Road, Near Anitha Enterprise, Salem, Tamil Nadu 636004, India.

Crucial Next Step for Merchant Center

Once you paste this page onto your website, open your Google Merchant Center account, go to Shipping & returns, and double-check that your settings match these exact numbers:

• Shipping cost: Flat rate 100 INR

• Order cut-off time: 2:00 PM (Timezone: IST / GMT+5:30)

• Handling time: 3 to 7 business days (Mon–Sat)

• Transit time: 3 to 5 business days (Mon–Sat)