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Continue ShoppingReturn And Refund Policy
Last updated: 14 July 2026
Ycrafts creates personalized photo frames, keychains, and related custom gifts. Because these items are made using the photo, name, message, size, or design selected by you, they cannot normally be resold. This policy explains when a replacement, remake, or refund may be available.
Ycrafts creates personalized photo frames, keychains, and related custom gifts. Because these items are made using the photo, name, message, size, or design selected by you, they cannot normally be resold. This policy explains when a replacement, remake, or refund may be available.
1. Custom-made products
Personalized products are not eligible for return or refund merely because you changed your mind, no longer need the item, selected the wrong size or option, or supplied an incorrect photo, spelling, address, or other customization detail. Please review all information carefully before placing the order or approving a design preview.
2. When we will help
Contact us if your order arrives damaged, has a manufacturing defect, is materially different from the approved customization, or contains an item that you did not order. We may offer a remake, replacement, repair, store credit, or refund depending on the issue and product condition. Nothing in this policy limits rights available to you under applicable consumer law.
3. Reporting an issue
Notify us within 48 hours of delivery at admin@ycrafts.in or by phone at +91 7010813231. Include your order number, a clear description of the problem, photographs of the product and packaging, and an unboxing video where available. Keep the product, accessories, and original packaging until we finish reviewing the claim.
4. Items not covered
A remedy may not be available for:
• minor differences in colour, brightness, cropping, placement, texture, or scale caused by screens, printing, or handmade production;
• low-resolution, blurred, dark, copyrighted, or incorrectly supplied customer content;
• normal wear, accidental damage, misuse, improper storage, or unauthorized repair;
• delivery delays alone where the product has otherwise arrived correctly; or
• a change of mind after customization or production has started.
• minor differences in colour, brightness, cropping, placement, texture, or scale caused by screens, printing, or handmade production;
• low-resolution, blurred, dark, copyrighted, or incorrectly supplied customer content;
• normal wear, accidental damage, misuse, improper storage, or unauthorized repair;
• delivery delays alone where the product has otherwise arrived correctly; or
• a change of mind after customization or production has started.
5. Review and return process
We will review the evidence and may request more information. Do not send an item back without written return instructions from Ycrafts. If a return is required for an accepted claim, we will provide the address and applicable shipping instructions. Unauthorized or cash-on-delivery returns may be refused.
6. Replacement or refund
For a valid quality or fulfilment issue, our usual first remedy is a remake or replacement. If that is not reasonably possible, we may approve a refund for the affected item. Original shipping charges are refundable only when the claim results from our error, a confirmed defect, or damage covered by this policy.
7. Refund timing
Approved refunds are issued to the original payment method. We generally initiate them within 7–10 business days after approval or receipt of a required return. Banks and payment providers may take additional time to post the amount. For a paid cash-on-delivery order, we may request bank or UPI details through a secure support channel.
8. Contact and grievances
Email: admin@ycrafts.in
Phone: +91 7010813231
Address: No.12, Underground Shop in Sundaram Towers, LIC Colony, Vasantham Hotel Road, Salem, Tamil Nadu 636004, India.
We aim to acknowledge customer grievances within 48 hours and resolve them within one month.